English1) How do I place an order?
- You must first register yourself a LIVE IT UP account. If you do not have one, simply register here and you may start shopping. Registration is free and instant. If you already have a LIVE IT UP account, you can log in here and start shopping.
- Select your choice of condom and pack size to add to your Shopping Cart.
- Go to View Cart and view and/or modify your order before check out.
- When you are ready with your order, click on check out.
- Choose your shipping preference and then be directed to our secure server to enter your credit card details.
- You will receive an ‘Order Confirmation’ email and your order will be shipped out within the next 3 – 4 working days.
- Please ensure to add our email address to your email safe list. Check your junk mail folder if you still haven’t received any e-mail confirmation from us as there is a high chance for all system-generated e-mails to be wrongly directed there.
2) Might the product I order be out of stock?
All our items listed on our web site are stocked and we monitor inventory levels and update our ecommerce site constantly. In the unlikely event that we are unable to supply any item, you will be contacted immediately and be informed of the potential delay. At this stage we would always offer you the option to revise or cancel your order with provisions of a full immediate refund.
3) Can I place order via email or phone?
Yes, you may reach us at +65 6288 2277, Monday to Friday, 9am to 5pm (+8:00GMT) or email us at [email protected] to place an order and we will advise on the payment details accordingly.
4) What payment options do you accept?
We accept online payment via Visa and Master credit/debit cards issued by banks as well as Paypal. If you do not wish to pay online, kindly send us an email at [email protected] and we will assist you.
5) Is your online payment secure?
Our secure server software encrypts all of your personal information, including credit card number, name, and address, making the information unreadable as it travels over the Internet. We use the latest security technology available to keep your credit card information safe and private. Please see our Privacy Policy page for more information on how we manage other information.